Originally Posted by The Batkilt
I had a problem receiving them for a few weeks last year. Sent them an e-mail and after that they've arrived every Thursday. Their customer service is pretty good. I'd give it until tomorrow and if you've not received it just e-mail them and ask if it was sent etc.
A lot of publishers will use a 'hand delivery' service in cities
This is cheaper than Royal Mail but not as good
If you complained they likely just switched you back to Royal Mail