Not really sure where to turn with this issue -
Two weeks ago I ordered a Winning FG-2900 headgear. As it stands I haven't received it, nor any email correspondence, tracking number or anything, but they have processed the payment and have my money ($250). I know the company have a good name, and are supposed to have good customer service.
I live in the UK and I think their international orders get shipped from Japan. Obviously they've got enough to deal with what with the tsunami and earthquake, but still somebody is around somewhere as they have taken my money. On their site it says the factory is temporarily closed, but that the Tokyo office will deal with orders.
Has anybody else ordered from them recently? Or does anybody have a method of contact for Winning other than that on their site? I would not recommend ordering off them at the moment!