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Old 04-14-2011, 09:13 PM   #1
nblakeman
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Default Winning USA

Not really sure where to turn with this issue -

Two weeks ago I ordered a Winning FG-2900 headgear. As it stands I haven't received it, nor any email correspondence, tracking number or anything, but they have processed the payment and have my money ($250). I know the company have a good name, and are supposed to have good customer service.

I live in the UK and I think their international orders get shipped from Japan. Obviously they've got enough to deal with what with the tsunami and earthquake, but still somebody is around somewhere as they have taken my money. On their site it says the factory is temporarily closed, but that the Tokyo office will deal with orders.

Has anybody else ordered from them recently? Or does anybody have a method of contact for Winning other than that on their site? I would not recommend ordering off them at the moment!

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Old 04-14-2011, 09:31 PM   #2
bald_head_slick
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Default Re: Winning USA

Not to tell you to not be concerned, but it is a VERY small operation. Seriously like one guy. With all the drama going on in Japan and the possibility of the payment service being "automatic" I would say try not to worry. The dude's extended Japanese family may have had to move or worse...

I have never heard of a bad customer service experience with them and with the Japanese reputation of a brand hinging on one guy's shoulders? I highly doubt he would poo on you.

Good luck man.
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Old 04-14-2011, 11:39 PM   #3
JDK
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Default Re: Winning USA

Probably not a good idea to post publicly since it might be a personal e-mail, but I've sent you a private message with Kasumichi's info. He's an awesome dude and I'm sure he'll be able to at least reach the Japan office.
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Old 04-14-2011, 11:41 PM   #4
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Default Re: Winning USA

My bad.. I'm not allowed to send PMs until I reach a certain amount of Forum posts. Post your e-mail?? I'll forward you his info.
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Old 04-15-2011, 10:16 AM   #5
nblakeman
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Default Re: Winning USA

Cheers guys. I'm know it'll turn up sooner or later, and under the circumstances I definitely don't mind waiting.

my email address is nickblakeman / at / gmail.com. Thanks dude.
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Old 04-15-2011, 10:41 AM   #6
KillSomething
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Default Re: Winning USA

Quote:
Originally Posted by JDK View Post
My bad.. I'm not allowed to send PMs until I reach a certain amount of Forum posts. Post your e-mail?? I'll forward you his info.
N00000000000000000000b


jk


Winning wouldn't **** you over. Try to contact them, maybe they have it on back order or something. They don't send tracking numbers or anything. It might just take a while to get to the UK.
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Old 04-15-2011, 06:35 PM   #7
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Default Re: Winning USA

The same thing happened with my mum, she ordered something from Japan a while back but it just came now so hopefully it would be alright.
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Old 04-15-2011, 08:47 PM   #8
evalistinho
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Default Re: Winning USA

My brother gave me some winning gloves for my birthday. He told me nothing went wrong and he was emailed immediately by a man named Kazumichi and everything was smooth sailing.

Dont know why your having problems. Could be cause of the its shipping to the UK.
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Old 05-03-2011, 08:38 PM   #9
nblakeman
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Default Re: Winning USA

Just for the record, I have now received the headgear. And it's great.
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Old 05-03-2011, 09:02 PM   #10
paloalto00
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Default Re: Winning USA

Quote:
Originally Posted by nblakeman View Post
Just for the record, I have now received the headgear. And it's great.
Good to hear, I'm thinking about buying some 14 oz gloves
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Old 05-08-2011, 09:26 PM   #11
tayf
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Default Re: Winning USA

I had the same issue... was worried - no communication, didn't answer emails etc. But my FG5000 arrived very quickly and is absolutely awesome
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Old 06-05-2011, 03:09 PM   #12
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Default Re: Winning USA

I'm interested in buying the FG5000, however I'm worried about having to pay extra taxes when it passes through customs, which could add up to 40% of the price.

I'm in the UK, has anyone had to pay any further taxes when ordering from the UK?
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Old 06-05-2011, 04:41 PM   #13
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Default Re: Winning USA

^^ thinking about this too
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Old 06-06-2011, 06:15 AM   #14
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Default Re: Winning USA

Was looking at getting the FG-2900. Was the $250 a total of the headgear and the P&P? What does that work out as in GBP these days?

If it's going to be too expensive I think I'll just buy a Reyes headguard from the gym.
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Old 06-24-2011, 10:24 AM   #15
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Default Re: Winning USA

Quote:
Originally Posted by cuongzi View Post
I'm interested in buying the FG5000, however I'm worried about having to pay extra taxes when it passes through customs, which could add up to 40% of the price.

I'm in the UK, has anyone had to pay any further taxes when ordering from the UK?
I called H&M Customs and they said this for Leather gloves from Japan/USA
add 9% of item and then add 20% V.A.T madness!
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