Primetime Internet Service - Absolute Shambles

Mine was constantly buffering all night and I thought it may have been down to my PC, but they have a Facebook page and have taken an absolute battering from very dissatisfied punters. They only have 200-odd group members and about half of them are complaining, so how many others who don't use Facebook are as pissed off as everyone there is?

To add insult to injury they end up giving all Sky viewers the fight for free while internet subscribers are left high and dry.

Utterly pathetic service and I feel like I've been shafted.

Just a selection of some of the comments from Facebook:

Anyone else appalled by their service? I won't be signing up for another fight with them, that's for sure.

 

It certainly did not. I missed some of AA/JT fight, had to constanly refresh, tried rebooting twice which worked eventually but the got buffering 5 or 6 times during the main event.

Now when I ring their Customer Service line it cuts me off.

Con merchants.

 

Looks like you were one of the fortunate ones then.

 

Indeed they did, meaning those of us who don't have Sky (I have Virgin Media) so purchased the online service are being made to pay for something that folk who didn't even subscribe got for nothing.

Their Customer Service number (08448 429 844) is now down - shock horror.

 

I ended up resorting to the same - Crimetime picture was far superior but no rebuffing whatsoever on the illegal feed.

At one point my mate who had the TV version called me up talking about AA's KO and I was baffled... turned out my internet feed was about 40 seconds behind his Sky one.

 

The CS number has actually stopped cutting me off and has me in a queue now. Severely doubt I'll get anything back but should hopefully get to vent my spleen on a Sunday morning which is always nice.

 

Got through after 15 minutes holding and the CS rep admitted to them having to deal with a "huge" volume of complaints this morning but unsurprisingly he could not/would not deal with my complaint over the phone. They said all complaints must be written or emailed to them - ie the get out for them to send you a standard reply a week down the line instead of dealing with your complaint there and then.

Got feck all else to do for the next couple of hours so may as well go to town on email, to kill time if nothing else...