Hatton v Senchenko - Primetime Support Thread - Order early as it's already busy!

Discussion in 'British Boxing Forum' started by venusdiablo, Nov 22, 2012.


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  1. Dan_D

    Dan_D New Member Full Member

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    Jul 23, 2010

    This is such bull**** - Why would a company turn off its ability to register customers before the 24 hour cut off because they can't handle the amount of signals. You really shouldn't be broadcasting these events if you are unable to actually provide the service. ****ing jokers.
     
    Dan_D, Nov 23, 2012
    Dan_D, Nov 23, 2012
    #91
  2. Arabdeen

    Arabdeen New Member Full Member

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    Aug 4, 2010
    Thanks for the reply V.D.
    I'm using IE9. The form doesn't let me input anything - the page jumps around and seems to reset every time. Doesn't behave like that on any other web pages.

    Aah, I see the app now - but it's only an iphone one, not ipad, so the picture quality could suffer when it's zoomed in to full screen.

    I can't run a phone line to the Sky box (just moved house, phone point is about 50m from the Sky point :roll:), so I'll try using Chrome. Failing that I'll install the iphone app on my iPad & get a big magnifying glass.
     
    Arabdeen, Nov 23, 2012
    Arabdeen, Nov 23, 2012
    #92
  3. efc85

    efc85 non entity Full Member

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    Nov 30, 2010
    Hey Venus you seem like a lovely fella, fancy drinks? I'm paying xxx
     
    efc85, Nov 23, 2012
    efc85, Nov 23, 2012
    #93
  4. venusdiablo

    venusdiablo Well-Known Member Full Member

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    Oct 17, 2009
    you don't need your phone line connected, we send a signal direct to your dish - just give us a phone or click watch on sky and you'll be fine. You haven't needed a phoneline plugged in for over 2 years now:D

    App works great on ipad by the way

    I'm checking about the web issue you had now
     
    venusdiablo, Nov 23, 2012
    venusdiablo, Nov 23, 2012
    #94
  5. venusdiablo

    venusdiablo Well-Known Member Full Member

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    Oct 17, 2009
    You can register up at any point, registration is not closed. It is not a Primetime thing, it is how signals work on the sky platform. This is why along with your registration signal we send a direct signal to unlock your viewing. Within 24 hours of the event you can register and buy and watch, you just can't record.
     
    venusdiablo, Nov 23, 2012
    venusdiablo, Nov 23, 2012
    #95
  6. venusdiablo

    venusdiablo Well-Known Member Full Member

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    Oct 17, 2009
    I'm kind of busy this weekend, thanks for the offer though:good
     
    venusdiablo, Nov 23, 2012
    venusdiablo, Nov 23, 2012
    #96
  7. Dan_D

    Dan_D New Member Full Member

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    Jul 23, 2010
    It is a Primetime thing - Sky signals take up to 4 hours to receive. So if I called and registered now, then by fight time the signal should have had plenty of time to have been received. Then I could order through the remote and record it! Don't understand why it has be turned into such a hassle!
     
    Dan_D, Nov 23, 2012
    Dan_D, Nov 23, 2012
    #97
  8. venusdiablo

    venusdiablo Well-Known Member Full Member

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    Oct 17, 2009
    no ppv registrations signals take between 4hrs and 24 hours - more like 24 hrs at peak volumes. This event is creating massive volumes and we're not taking the risk that people don't get signals in time.
     
    venusdiablo, Nov 23, 2012
    venusdiablo, Nov 23, 2012
    #98
  9. venusdiablo

    venusdiablo Well-Known Member Full Member

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    Oct 17, 2009
    Just got word back from our web team, there is an issue with IE 9 + 10 which is being worked on just now. Will work fine with Chrome
     
    venusdiablo, Nov 23, 2012
    venusdiablo, Nov 23, 2012
    #99
  10. dunn0709

    dunn0709 New Member Full Member

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    Jul 15, 2012

    Hey Venus, strange how you ignored my post about you robbing people on phone charges.

    Back on June 10th when ordering the Pacquiao/Bradley fight the Primetime channel instructed me to ring the number 08712718484.

    I was then kept waiting for a total of 51 minutes, with my final phone bill for the call costing £15.63.

    Do you have any feedback for me on that??!!

    Do you still operate those extortionate phone charges while you run under-manned centres that can't cope with the demand??

    C'mon, lets have some answers. :fire
     
    dunn0709, Nov 23, 2012
    dunn0709, Nov 23, 2012
    #100
  11. venusdiablo

    venusdiablo Well-Known Member Full Member

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    Oct 17, 2009
    That number is premium rate and you would have been advised the costs on screen. The numbr I gave in this thread 08448429844 s national rate, national rate calls are free in most landline and mobile call packages
     
    venusdiablo, Nov 23, 2012
    venusdiablo, Nov 23, 2012
    #101
  12. stuey

    stuey Never bet on England Full Member

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    Aug 13, 2004
    I was all set to order this PPV until reading this thread. Now I am worried I will miss the fight because Crimetime are cowboys
     
    stuey, Nov 23, 2012
    stuey, Nov 23, 2012
    #102
  13. bruthead

    bruthead REAL TALK Full Member

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    May 3, 2009
    Is it possible that I have managed to book without entering my Sky PIN code? I have ordered from Primetime before. It seemed to go through and the fight is now on my Sky Planner but I thought it was pretty weird that I didn't have to put my PIN in?
     
    bruthead, Nov 23, 2012
    bruthead, Nov 23, 2012
    #103
  14. happydrinks

    happydrinks directfraction.storenvy.com Full Member

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    Sep 14, 2009
    there's the problem, mum
     
    happydrinks, Nov 23, 2012
    happydrinks, Nov 23, 2012
    #104
  15. venusdiablo

    venusdiablo Well-Known Member Full Member

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    Oct 17, 2009
    Did you order through your box, you only need to use your pin on your box if you have set you box to require a pin or it's over 18 content
     
    venusdiablo, Nov 23, 2012
    venusdiablo, Nov 23, 2012
    #105
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