Primetime Help + Support Thread

Discussion in 'British Boxing Forum' started by venusdiablo, Sep 17, 2011.


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  1. venusdiablo

    venusdiablo Well-Known Member Full Member

    2,440
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    Oct 17, 2009
    Hi Everyone

    Well we are extremely busy today so I won't get as much chance as I would like to be around to help. If somebody could give this threan an occaission bump to keep it visible everyone should be able to find the info they need.

    Thanks to everyone for your support and making this a huge success!

    To order tonight's event on Sky

    Call 08712004444 or go to www.primetimelive.co.uk and follow the watch on TV links

    You will need to have your viewing card number ready but your viewing card must be in the box and the box switched on when you order or you will miss your signal

    If you have registered before and have a phoneline connected to your box you can order through the box office menu. If you have an insufficient credit message it means you have a failed payment on your account with us, do not call Sky about this call customer services direct on 08448429844

    If you experience a blue screen this means you missed your signal, call customer services direct on 08448429844 to get it resent and instantly resolved. You can also try unplugging your box from the wall for 30 seconds to force a reboot.

    If you need to email about TV
    This content is protected
    , customers service number is 08448429844 - this is direct to an agent and a national rate call

    If you want to record with Sky+ read the rules here - http://www.primetimelive.co.uk/news/uncategorized/recording-primetime-events-with-sky/

    The lines are busy so if you need help you will need to hold briefly

    Web - Order at www.primetimelive.co.uk following the watch online links

    Any support issues email
    This content is protected


    Virgin - Order through the on demand menus. Any customer services issues need to be directed to Virgin Media customer services on the usual numbers

    I hope this helps and I will check in as often as possible to help further

    Enjoy a fantastic night of boxing beginning at 11pm with Crolla vs Montiel!
     
    venusdiablo, Sep 17, 2011
    venusdiablo, Sep 17, 2011
    #1
  2. jonjoe

    jonjoe Member Full Member

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    Feb 23, 2009
    Venusdiablo, i just spent 25 minutes on hold to be told by your micky mouse ****ing company that they do not accept my debit card despite clearly being told that you do accept debit cards. With people spending so much time on hold at 10p a minute I'm sure you shower of ****s are making a killing not only on the **** production that you will undoubtedly put on but also on the people who phone up and try to order yet are later told they can't. The girl i spoke to even had the cheek to encourage me to call back later and that I "may have a bit more luck". I hope your company enjoys the £2.50 they got out of me for just phoning up, but I'd like to take pleasure in the knowledge that not one more penny of my money is going to go towards Primetime.
     
    jonjoe, Sep 17, 2011
    jonjoe, Sep 17, 2011
    #2
  3. tmsbry

    tmsbry #1 Full Member

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    Feb 14, 2010
    Just got through & ordered the fight, thanks alot Venus
     
    tmsbry, Sep 17, 2011
    tmsbry, Sep 17, 2011
    #3
  4. Gary Barlow

    Gary Barlow Guest

    I just called and tried to order got told they not showing Shaving Private Ryan :think
     
    Gary Barlow, Sep 17, 2011
    Gary Barlow, Sep 17, 2011
    #4
  5. avo

    avo I Got Milk Baby!!! Full Member

    970
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    May 7, 2011
    mines all ordered and sorted
     
    avo, Sep 17, 2011
    avo, Sep 17, 2011
    #5
  6. venusdiablo

    venusdiablo Well-Known Member Full Member

    2,440
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    Oct 17, 2009
    We fixed the no phoneline thing a long time ago, you don't need a phoneline to watch now as we send a direct signal to your dish
     
    venusdiablo, Sep 17, 2011
    venusdiablo, Sep 17, 2011
    #6
  7. venusdiablo

    venusdiablo Well-Known Member Full Member

    2,440
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    Oct 17, 2009
    And if you are in the UK or ROI the ONLY legal way to watch it is with Primetime
     
    venusdiablo, Sep 17, 2011
    venusdiablo, Sep 17, 2011
    #7
  8. antcull

    antcull Boxing Junkie Full Member

    10,911
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    Apr 19, 2008
    :lol:

    Of course it isn't legal.
     
    antcull, Sep 17, 2011
    antcull, Sep 17, 2011
    #8
  9. Tommy O C

    Tommy O C VIVA LA MEXICO!!!! Full Member

    3,647
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    Jun 17, 2010
    bull****
     
    Tommy O C, Sep 17, 2011
    Tommy O C, Sep 17, 2011
    #9
  10. SouthpawSlayer

    SouthpawSlayer Im coming for you Full Member

    16,351
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    Sep 6, 2008
    i know but i am still pissed over the way your customer service was that day and the amateur set up i know things are better but ill still never give you lot my money, id rather leave my front door open and let a load of thiefs come in and rob me, the site i use is fully legal and cannot be shut down great site now i must say great feed too
     
    SouthpawSlayer, Sep 17, 2011
    SouthpawSlayer, Sep 17, 2011
    #10
  11. Claypole

    Claypole Boxing Addict banned

    7,071
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    Aug 4, 2007
    Sounds like we are in store for another night of absolutely definitely no technical problems whatsoever, just like last time.

    Remember everybody, if you experience a problem, you're doing it wrong.
     
    Claypole, Sep 17, 2011
    Claypole, Sep 17, 2011
    #11
  12. MagicMan91

    MagicMan91 The Main Event Mafia Full Member

    9,950
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    Dec 26, 2009
    This content is protected
     
    MagicMan91, Sep 17, 2011
    MagicMan91, Sep 17, 2011
    #12
  13. Lynchburg

    Lynchburg Guest

    The Strikeforce feed last week cut off halfway through the Middleweight title fight for about 30 seconds... great stuff!!!

    I would have complained but what is the ****ing point!

    Lynchburg
     
    Lynchburg, Sep 17, 2011
    Lynchburg, Sep 17, 2011
    #13
  14. Claypole

    Claypole Boxing Addict banned

    7,071
    4
    Aug 4, 2007
    You must have removed your card or something. Primetime doesn't suffer from technical faults, so you need to take the blame for any so called problems you think you may have had.
     
    Claypole, Sep 17, 2011
    Claypole, Sep 17, 2011
    #14
  15. shaunster101

    shaunster101 Yido Full Member

    24,013
    16
    Nov 29, 2007
    :deal
     
    shaunster101, Sep 17, 2011
    shaunster101, Sep 17, 2011
    #15
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